Booking and cancellation policy
Unless otherwise specified, booking payments are non-refundable.
To preserve and maintain our laid-back atmosphere we do not allow: any bookings of stag nights, hen nights and pets.
Persons who do not present an original current passport or national identification document will not be allowed to stay in the hostel.
In the event of failing to present this documentation upon check-in the person involved will have no rights to reimbursement from the hostel.
A Booking for over 5 persons is considered a group booking and can not be booked over the web. To see if you can book a group you can send an email to us
For a group booking we reserve the right to ask for a deposit of 1000 AED, which will be refunded on check-out, and only if the management or Camel Campus Hostel staff consider that no damage has been done to our hostel
We reserve the right to abandon or cancel reservations if the given information is incorrect or false.
We make every effort to accommodate you in the dormitory size of your choice. However, because of the nature of our business, we may have to place you in a different sized dormitory. As a result the balance to be paid upon arrival can be slightly different to what is stated on your confirmation.
All nights of accommodation must be paid for on arrival
The Camel Campus Management and Staff reserve the right to refuse accommodation to anyone or end their stay before the reservation finishes if standards of behaviour are not met, in cases such as this no money will be refunded to the guests.
Dorm accommodation is available only for student travellers. Guests with children under the age of 10 are requested to book private accommodations.
Anyone above 35 years of age will be required to book private room only
People can not share one dorm bed
Bed lines and blankets are included in the price.
Generally everyone is welcome at Camel Campus, as long as they understand Hostels. Please let us know at the time of booking if you are a non-student traveller or are under 18 years old.
In event of any damage caused in your room/rooms Camel Campus LLC reserves the right to charge the damages caused directly on your credit card.
During your stay
Smoking is not permitted in any part of the building, not even if you are stood at a window!
The consumption of alcoholic drinks in the rooms is not permitted
Please do not hang towels, clothes or any other objects from the windows.
Needless to say, the consumption of illicit substances is strictly prohibited
We want you to have a good time here but we do want the hostel to be quiet after midnight and for you to keep in mind that you are sharing the hostel with other people and we would therefore ask you to respect the facilities and the other guests
The hostel reserves the right of admission and the right to eject people from the hostel, without any reimbursement, if they do not comply with these rules
Terms and Conditions
Cancellation conditions of reservations coming through external online booking engines
Your credit card will be charged ONLY:
1- In case of “no show”, you are subject to the full amount of the first night accommodation.
You may cancel your reservation without incurring in any penalty by giving no less the 48hrs notice prior to the check in time (1 pm) of the date of arrival, in this case your deposit will be refunded through the same channel you processed the payment with. In case of shorter notice the first night accommodation deposit will be retained with no exceptions. Changes to the date or length of your reservations are also subject to a 48hrs notice prior the check in time of the date of arrival. Further changes once you are already checked in are also subject to the same 48hrs notice policy and also refers to 1pm(Check in time).
Please note payment in cash upon arrival only in dirhams. No exceptions.
To claim the percentage and the booking fee paid to an online booking company, you must get in contact with them.
Cancellation for group bookings
Specific terms will be set depending on the size of the group, the date and the number of nights of the reservations, and will be notified by e mail each time.
Reservations can only be cancelled by email or fax
Reservations for special events (such as EID or National Day) will be charged fully in advance
There will be no charge to reservations which are cancelled more than a month prior to the arrival date.
There will be a 20% charge due to administration costs for reservations
that are cancelled between 15 days and 1 month prior to the arrival date
There will be an 80% charge to reservations which are partially or totally cancelled between 2 days and 15 days prior to the arrival date.
There will be a 100% charge to reservations which are totally or partially cancelled with less than 2 days notice before the arrival date
General Rules for cancellations
Cancellations must be made by either fax or email.
Reservations made through other websites or agents can only be cancelled through said agents.
In all cases phone cancellations will not be accepted.
No bed for incorrect information. We reserve the right to abandon reservations if the given credit card information is incorrect or false. If the credit card information initially given becomes null or void (i.e.- theft, loss of card), it is the clients responsibility to notify Camel Campus of said changes before the arrival date. Failure to do so may result in an automatic cancellation of your reservation.
If the personal information given is incorrect (passport, sex, age, nationality etc) we reserve the right to void the reservations
Other important things to know
Check-out is no later than 11am. Late check outs will be charged in any case.
In case you’ll be arriving later than your original arrival time, please let us know as soon as possible so we know when to expect you.
We don’t send fax or letters for Visa document applications to consulates.
Reservations made by Travel agents through our own web booking engine will be considered null or void.
As stated in our Frequently Asked Questions section, due to past problems, Travel Agents and agencies may not book accommodation for their clients using the Camel Campus online booking engine.
Reservations made in this manner will be considered null and void, the responsible travel agent/agency will be blacklisted and, where applicable, prosecuted to the fullest extent of the law.
Travel agents or agencies wishing to book accommodations at Camel Campus for their clients must contact our reservations staff directly via email